常见问题
Q: When do you arrange production?
A: If the product is in stock, we usually arrange production immediately after receiving your payment. Otherwise, please confirm the delivery time with us.
Q: What payment methods do you accept?
A: Telegraphic transfer, PayPal, Western Union, and Alibaba Trade Assurance. For payments below $400, we only accept PayPal, Western Union, and Alibaba Trade Assurance.
Q: Which logistics carriers do you usually work with?
A: We work with EMS, TNT, UPS, FEDEX, and other logistics carriers. You can specify your own logistics carrier for shipping.
Q: What should I do if the wireless charging kit cannot charge my device?
A: 1. Check if your device is Qi standard compliant.
2. Check if the AC adapter you are using outputs at least 2A.
3. Check if you have placed your phone in the center of the wireless charging kit.
4. Check if your phone is using a case thicker than 5mm while charging.
5. Check if there are metal obstacles on the back of your phone or on the phone case, or if there is a credit card inside the phone case.
6. The charging cable of the wireless charging kit may be faulty. Please try using another charging cable.
7. Restart your phone. If the issue persists, please send an email to support@anker.com to claim your 18-month warranty. Request has been sent to the owner.
Q: How does the charging speed of the wireless charging kit compare to traditional wired chargers?
A: It depends on your device, but wireless charging is generally slower than wired charging.
Q: What is the charging speed of the wireless charging kit?
A: The charging speed varies by device. You can expect a maximum charging current of 1A.
Q: Which AC adapter should I use with the wireless charging kit?
A: Make sure the AC adapter you use outputs at least 2A; otherwise, your device may not charge properly.
Q: Can I use a USB cable different from the one that comes with the wireless charging kit?
A: Yes, you can use other Micro USB cables, but to ensure the highest safety and performance, we strongly recommend using the original equipment manufacturer (OEM) USB cable that came with your device for charging via the wireless charging kit.
Q: What does the LED indicator on the wireless charging kit show during charging?
A: After the charging pad is powered on, the LED indicator will display blue for 3 seconds and then turn off when you pick up your phone during charging or when the phone is fully charged. During the phone's charging process, the LED indicator will remain continuously blue. If the phone cannot charge properly or if the temperature is too high, the LED indicator will flash blue. Request has been sent to the owner.
Q: Does the radiation from the wireless charger pose a health risk?
A: The PowerPort Wireless 5 Pad emits only non-ionizing radiation, which is harmless to humans. In addition, it has passed FCC, CE, RoHS, and other certifications.
Q: Will wireless charging interfere with other wireless devices?
A: No. The frequency used by the wireless charger is between 110-205kHz, which is different from the frequency range used by most wireless devices. In addition, it has passed FCC, CE, RoHS, and other certifications.
Q: Will this charger generate excessive heat?
A: When in use, the temperature of this charger should not exceed 104°F/40°C.
